{"id":4269,"date":"2025-07-16T15:42:18","date_gmt":"2025-07-16T13:42:18","guid":{"rendered":"https:\/\/softsync24.com\/policies\/refund-policy\/"},"modified":"2026-07-22T21:06:40","modified_gmt":"2026-07-22T19:06:40","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/softsync24.com\/en\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4269\" class=\"elementor elementor-4269 elementor-983\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-32b0ce6 e-flex e-con-boxed e-con e-parent\" data-id=\"32b0ce6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e177541 elementor-widget elementor-widget-heading\" data-id=\"e177541\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Refund Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b7df47 elementor-align-center elementor-widget elementor-widget-woolentor-breadcrumbs-addons\" data-id=\"1b7df47\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"woolentor-breadcrumbs-addons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"woolentor-breadcrumb\"><nav class=\"woocommerce-breadcrumb\">Home<\/nav><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8335808 e-flex e-con-boxed e-con e-parent\" data-id=\"8335808\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5862c1f elementor-widget elementor-widget-text-editor\" data-id=\"5862c1f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>Right of Withdrawal &#038; Withdrawal Form<\/strong><\/h4>\n<p>Consumers have a right of withdrawal under the following provisions. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their self-employed professional activity: <\/p>\n<h4><strong>A. Instructions for Withdrawal<\/strong><\/h4>\n<p><strong>Right of Withdrawal <br\/><\/strong>You have the right to withdraw from this contract within fourteen days without giving any reason.<br\/>The withdrawal period is fourteen days from the date of conclusion of the contract.<\/p>\n<p>To exercise your right of withdrawal, you must inform us:<\/p>\n<p><span style=\"font-family: 'Google Sans', Arial, sans-serif; font-weight: bold; margin: 0px; border-bottom: 0px #0a0a0a;\" data-sfc-root=\"ep\" data-sfc-cb=\"\" data-complete=\"true\" data-processed=\"true\" data-copy-service-computed-style=\"font-family: \"Google Sans\", Arial, sans-serif; font-size: 16px; font-weight: 700; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\">Softsync24 LLC<\/span><br style=\"font-family: 'Google Sans', Arial, sans-serif; margin: 0px; border-bottom: 0px #0a0a0a;\" data-sfc-root=\"ep\" data-sfc-pl=\"||[]\" data-sfc-cb=\"\" data-complete=\"true\" data-processed=\"true\" data-copy-service-computed-style=\"font-family: \"Google Sans\", Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\"\/>30 North Gould Street, Ste R<br style=\"font-family: 'Google Sans', Arial, sans-serif; margin: 0px; border-bottom: 0px #0a0a0a;\" data-sfc-root=\"ep\" data-sfc-pl=\"||[]\" data-sfc-cb=\"\" data-complete=\"true\" data-processed=\"true\" data-copy-service-computed-style=\"font-family: \"Google Sans\", Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\"\/>Sheridan, WY 82801<br style=\"font-family: 'Google Sans', Arial, sans-serif; margin: 0px; border-bottom: 0px #0a0a0a;\" data-sfc-root=\"ep\" data-sfc-pl=\"||[]\" data-sfc-cb=\"\" data-complete=\"true\" data-processed=\"true\" data-copy-service-computed-style=\"font-family: \"Google Sans\", Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\"\/>United States<br style=\"font-family: 'Google Sans', Arial, sans-serif; margin: 0px; border-bottom: 0px #0a0a0a;\" data-sfc-root=\"ep\" data-sfc-pl=\"||[]\" data-sfc-cb=\"\" data-complete=\"true\" data-processed=\"true\" data-copy-service-computed-style=\"font-family: \"Google Sans\", Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\"\/>Email: support@softsync24.com<\/p>\n<div style=\"font-family: 'Google Sans', Arial, sans-serif; margin: 12px 0px 16px; border-bottom: 0px #0a0a0a;\" data-sfc-cp=\"\" data-sfc-root=\"ep\" data-sfc-cb=\"\" data-hveid=\"CAEIDhAA\" data-complete=\"true\" data-processed=\"true\" data-copy-service-computed-style=\"font-family: \"Google Sans\", Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 12px 0px 16px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\">by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, but it is not mandatory. <\/div>\n<div style=\"font-family: 'Google Sans', Arial, sans-serif; margin: 12px 0px 16px; border-bottom: 0px #0a0a0a;\" data-sfc-cp=\"\" data-sfc-root=\"ep\" data-sfc-cb=\"\" data-hveid=\"CAEIDxAA\" data-complete=\"true\" data-processed=\"true\" data-copy-service-computed-style=\"font-family: \"Google Sans\", Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 12px 0px 16px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\">To meet the withdrawal deadline, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the withdrawal period has expired.<\/div>\n<p><strong>Consequences of Withdrawal<\/strong><br\/>If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. <\/p>\n<p><strong>Expiration of the Right of Withdrawal<\/strong><br\/><strong>The right of withdrawal expires prematurely<\/strong> for contracts concerning the delivery of <strong>digital content (e.g., software, license keys)<\/strong> when we have begun performance of the contract, particularly by providing the product (e.g., sending the license key or download link).<\/p>\n<p>Withdrawal and refund are excluded after the digital content has been provided.<\/p>\n<h4><strong>B. Withdrawal Form<\/strong><\/h4>\n<p>If you want to withdraw from the contract, please fill out this form and send it back.<\/p>\n<p>To<\/p>\n<p><span data-sfc-root=\"ep\" data-sfc-cb=\"\" data-complete=\"true\" data-processed=\"true\" data-copy-service-computed-style=\"font-family: \"Google Sans\", Arial, sans-serif; font-size: 16px; font-weight: 700; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\" style=\"font-family: \"Google Sans\", Arial, sans-serif; font-weight: bold; margin: 0px; border-bottom: 0px rgb(10, 10, 10);\">Softsync24 LLC<\/span><br data-sfc-root=\"ep\" data-sfc-pl=\"||[]\" data-sfc-cb=\"\" data-complete=\"true\" data-processed=\"true\" data-copy-service-computed-style=\"font-family: \"Google Sans\", Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\" style=\"font-family: \"Google Sans\", Arial, sans-serif; margin: 0px; border-bottom: 0px rgb(10, 10, 10);\"\/>30 North Gould Street, Ste R<br data-sfc-root=\"ep\" data-sfc-pl=\"||[]\" data-sfc-cb=\"\" data-complete=\"true\" data-processed=\"true\" data-copy-service-computed-style=\"font-family: \"Google Sans\", Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\" style=\"font-family: \"Google Sans\", Arial, sans-serif; margin: 0px; border-bottom: 0px rgb(10, 10, 10);\"\/>Sheridan, WY 82801<br data-sfc-root=\"ep\" data-sfc-pl=\"||[]\" data-sfc-cb=\"\" data-complete=\"true\" data-processed=\"true\" data-copy-service-computed-style=\"font-family: \"Google Sans\", Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\" style=\"font-family: \"Google Sans\", Arial, sans-serif; margin: 0px; border-bottom: 0px rgb(10, 10, 10);\"\/>United States<br data-sfc-root=\"ep\" data-sfc-pl=\"||[]\" data-sfc-cb=\"\" data-complete=\"true\" data-processed=\"true\" data-copy-service-computed-style=\"font-family: \"Google Sans\", Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\" style=\"font-family: \"Google Sans\", Arial, sans-serif; margin: 0px; border-bottom: 0px rgb(10, 10, 10);\"\/>Email: support@softsync24.com<\/p>\n<p>I\/We () hereby withdraw from the contract concluded by me\/us () for the purchase of the following goods ()\/the provision of the following service ()<\/p>\n<p>Ordered on (<em>) ____________ \/ received on (<\/em>) __________________<\/p>\n<p>Name of consumer(s)<\/p>\n<p>Address of consumer(s)<\/p>\n<p>Signature of consumer(s) (only for notification on paper)<\/p>\n<p>Date<\/p>\n<p>(*) Delete where inapplicable<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Refund Policy Heim Right of Withdrawal &#038; Withdrawal Form Consumers have a right of withdrawal under the following provisions. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their self-employed professional activity: A. Instructions for Withdrawal Right of Withdrawal You have the right to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-4269","page","type-page","status-publish","hentry"],"acf":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/softsync24.com\/en\/wp-json\/wp\/v2\/pages\/4269","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/softsync24.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/softsync24.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/softsync24.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/softsync24.com\/en\/wp-json\/wp\/v2\/comments?post=4269"}],"version-history":[{"count":4,"href":"https:\/\/softsync24.com\/en\/wp-json\/wp\/v2\/pages\/4269\/revisions"}],"predecessor-version":[{"id":12149,"href":"https:\/\/softsync24.com\/en\/wp-json\/wp\/v2\/pages\/4269\/revisions\/12149"}],"wp:attachment":[{"href":"https:\/\/softsync24.com\/en\/wp-json\/wp\/v2\/media?parent=4269"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}