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Privacy Policy

Privacy Policy

1. Introduction
This privacy policy informs you about how Softsync24 LLC collects, processes, and uses personal data when you visit our website www.softsync24.com, use our services, or purchase products from us.
Personal data is any information that can be used to identify you personally.
2. Controller
The controller within the meaning of the General Data Protection Regulation (GDPR) and other national data protection laws (such as the Digital Services Act – DDG) is:
Softsync24 LLC
30 North Gould Street, Ste R
Sheridan, WY 82801
United States
Represented by: Said Ouchen (Managing Member)
Email: support@softsync24.com
Website: https://softsync24.com
3. Collection and processing of personal data
We only collect personal data to the extent necessary to provide our website, process contracts, or fulfill legal obligations.
a) Data you provide to us
    • Name
    • Billing address
    • Email address
    • Payment information (exclusively encrypted via external payment service providers)
    • Communication content (e.g., support requests via the contact form)

b) Automatically collected data
When you visit our website, the following data is automatically processed for technical reasons:
    • IP address of the requesting device
    • Date and time of access
    • Browser and device information
    • Operating system used
    • Referrer URL (the previously visited page)
    • Website usage data

This data is used for technical provision, stability, security, and optimization of the website.
4. Purposes of data processing
Your personal data is processed for the following purposes:
    • Processing of orders and payments
    • Provision of digital products (e.g., delivery of software license keys)
    • Customer service, technical support, and responding to inquiries
    • Fulfillment of legal obligations (e.g., tax retention obligations)
    • Ensuring IT security and fraud prevention
    • Optimization of our online offering

5. Legal basis for processing
Processing is carried out on the basis of the EU GDPR:
    • Art. 6 (1) (b) GDPR: Necessary for the performance of a contract or to take steps prior to entering into a contract (e.g., purchase of a software license).
    • Art. 6 (1) (c) GDPR: Necessary for compliance with a legal obligation to which we are subject (e.g., tax law requirements).
    • Art. 6 (1) (f) GDPR: Based on our legitimate interest in the error-free provision, security, and optimization of our website.
    • Art. 6 (1) (a) GDPR: Based on your explicit consent, if this was requested separately (e.g., for certain cookies).

6. Disclosure of data to third parties
We only pass on personal data to third parties if this is strictly necessary for the fulfillment of the contract or if there is a legal obligation. These recipients include:
    • Payment service providers (e.g., PayPal)
    • Hosting and IT infrastructure service providers
    • Accounting and tax service providers
    • Authorities and courts, insofar as we are legally obliged to do so

Your data will not be passed on to third parties for advertising purposes without your express consent.
7. Payment processing
Payments in our online shop are processed via external payment service providers. We do not store full payment data (such as credit card numbers or bank details) on our own servers at any time. Processing is carried out exclusively by the respective payment provider in accordance with their own privacy policies.
8. Cookies
Our website uses cookies and similar technologies. Cookies are small text files that are stored on your end device.
We use cookies to:
    • provide the website in a technically error-free manner (necessary cookies, e.g., for the shopping cart).
    • save your selected settings (e.g., preferred currency).
    • analyze the use of our website in an anonymized form.

You can restrict or completely deactivate the storage of cookies via your internet browser settings at any time. Please note that deactivating necessary cookies may restrict the functionality of our online shop.
9. Storage duration
Personal data is only stored by us for as long as is necessary to fulfill the purposes mentioned here or as prescribed by the retention periods provided for by law (e.g., tax and commercial law retention obligations of usually 10 years).
10. International data transfer (third-country transfer)
Since Softsync24 LLC is based in the United States (USA), the data we collect is processed on servers outside the European Union and the European Economic Area (EEA).
To guarantee an adequate level of data protection during transfer and processing, we commit to complying with the legal requirements for third-country transfers. If data is transferred to the USA or other third countries, this is done on the basis of Standard Contractual Clauses (SCC) approved by the EU Commission or other recognized security guarantees to ensure the protection of your data according to European standards.
11. Your rights (data subject rights)
As a data subject, you have the following rights under the GDPR regarding your personal data:
    • Right of access to your data stored by us (Art. 15 GDPR)
    • Right to rectification of incorrect or incomplete data (Art. 16 GDPR)
    • Right to erasure of your data stored by us, provided there are no legal retention obligations to the contrary (Art. 17 GDPR)
    • Right to restriction of processing (Art. 18 GDPR)
    • Right to data portability (Art. 20 GDPR)
    • Right to object to processing based on legitimate interests (Art. 21 GDPR)
    • Right to withdraw consent once given, with effect for the future (Art. 7 (3) GDPR)

To exercise your rights, you can contact us at any time informally by email: support@softsync24.com
12. Data security
We use modern technical and organizational security measures (TOMs) to protect your data against accidental or intentional manipulation, partial or complete loss, destruction, or against unauthorized access by third parties (e.g., via an encrypted SSL/TLS connection during transmission). However, since data transmission on the internet can never be 100% secure, absolute protection is not guaranteed.
13. Children’s data
Our offers and software products are expressly not directed at persons under the age of 16. We do not knowingly collect personal data from children.
14. Changes to this privacy policy
We reserve the right to adapt this privacy policy if necessary so that it always corresponds to current legal requirements or to implement changes to our services (e.g., when introducing new tools or payment providers). The version currently provided online applies to your visit.
15. Right to lodge a complaint with a supervisory authority
Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a data protection supervisory authority, in particular in the EU Member State of your place of residence, your place of work, or the place of the alleged infringement, if you believe that the processing of your personal data violates the GDPR.
 
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